Vacatures support engineer

Are you enthusiastic about tech and committed to outstanding customer support? Then, this is for you!

Join this international company as a Digital Support Specialist, where you'll play a crucial role behind the scenes, empowering marketers and retailers to effectively communicate through a network of digital displays. You'll be involved in thrilling projects, such as developing interactive maps to track the journeys of Fortuna Sittard soccer players.

Your Responsibilities:

• Respond to client inquiries, troubleshooting hardware and software issues via phone, email, and ServiceNow.
• Accurately document client issues, troubleshooting steps, and resolutions in the ticketing system.
• Use internal tools to configure software settings, assist with hardware installations, and provision new devices.
• Ensure timely resolution or escalation of tickets as needed.
• Analyse technical problems and develop effective solutions.
• Support additional tasks and projects as assigned.

(About the company)

Spanning various industries including retail and entertainment, our client is redefining the way businesses connect with their customers. Their mission is to overhaul the dynamics of business-customer interactions. By harnessing cutting-edge technology and inventive approaches, Scala enables marketers and retailers to communicate their messages effectively and dynamically. Their work in enhancing customer engagement and interaction is establishing new industry standards.

(Who you are)

• You have at least 1 year of experience in customer service by phone.
• Some technical support experience is a big plus.
• You speak and write English fluently.
• Speaking German or French is preferred.
• You enjoy solving problems and working in a team.
• You are flexible and willing to work an evening shift sometimes.
• A customer-first attitude is more important than technical skills.

Technical affinity is a plus, but your customer-focused attitude and problem-solving skills are even more important.

(What they offer)

• An international working environment en a growing company.
• Skip the middleman – you'll receive your contract straight from Scala!
• They are up and running 24/7 and expect you to have some flexibility!
• Gross salary up to €2800, depending on your experience.
• 29 vacation days and instant pension plan benefits.
• Support in your professional growth.
• A 24/7 working environment – so they ask for a bit of flexibility.

Our client believes in maintaining a healthy work-life balance and are dedicated to your overall well-being. Get ready for exciting team activities, like rock climbing in Belgium or immersing in the authentic Oktoberfest festivities!