The position will be based at The Hague Marriott but will give exposure to the whole portfolio in Europe/UK.
Tasks include:
- Answer guest queries about property facilities/services and room accommodations in a timely and professional manner via phone and email.
- Complete and audit the accurate input of reservations (both manual input and reservation checks of direct bookings)
- Complete arrival checks to ensure guest preferences have been applied, upsell opportunities have been exploited and reservation information is accurate.
- Keep effective communication with each respective property's operations team and ensure all relevant information is passed on correctly
- Follow sales techniques to maximize revenue and fully understand the needs of the customer and strive to meet or exceed those expectations at all times
- Adopt a sales attitude: Identify sales leads for the on-property sales teams, conf...