Principle responsibilities and position purpose:
As an Executive Assistant for the Waldorf Astoria Amsterdam you will be responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the Waldorf Astoria True Service Standards.
To provide guests with a memorable stay experience that is personalized to their needs, throughout their stay at the hotel by ensuring that the team is responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.
Essential functions:
Be available for VIP guests at all times as a point of contact and co-responsibility for appropriate treatment of VIP guests complaints, passing on and documenting such complaints.
Acceptance and passing on of the wishes of VIP guests to the corresponding departments/persons.