We are currently looking for a Reception Manager on a fulltime basis.
As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.
Duties
Support Team Members in handling guest requests and enquires to ensure a positive outcome
Ensure a consistent, high level of customer service and respond to guest complaints and disturbances
Supervise accurate and efficient reception operations including check in/out procedures
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct finance and hotel credit policy procedures
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Ensure Team Members have up...