Are you passionate about delivering exceptional guest experiences and being part of a world-renowned luxury hotel? The Amstel Hotel is seeking a dynamic and motivated Reservations Agent to join our team.
Responsibilities
- Reservations Management: Process, amend, and confirm room reservations while ensuring all information is accurately recorded and entered into the system.
- Selling: The Reservations Agent is responsible for selling the hotel and providing information to prospective guests. They are required to capture sales from the incoming calls and emails and coordinate details of each reservation internally to ensure the guest's satisfaction.
- Guest Prioritization: Give priority to IHG One Rewards members and regular guests, especially during peak periods.
- Coordination and Communication: Liaise with Banqueting, Sales,...