Employment agency Manpower is looking for a Customer Care Specialist for a company based in Eindhoven.
In this customer care role, you are responsible for processing orders efficiently and on time, ensuring they meet customer specifications and commercial terms, including consumables, instruments, order adjustments, and RMAs. You assist customers via email and phone, providing solutions to their inquiries, such as order verification, delivery updates, product availability, and pricing. You collaborate closely with teams like Technical Support, Quotes, Finance, Sales, Supply Chain, and Field Service to ensure a world-class customer experience. Additionally, you manage the order backlog, handle exceptions such as credit holds or delivery issues, and ensure timely delivery. You also respond to customer complaints, investigating and providing solutions to business issues.
What's in it for you
- Gross salary between €14.25 and €17.75 per hour
- Reimbursement of travel costs
- Pension accrual via Manpower
- Free access to E-learning platform Manpower Academy
- Full-time job of 40 hours a week
- Temporary employment contract