Deutschsprachiger Kundenservice für eine Wellnessmarke

Musthaves

• You have a BSN, Dutch health insurance and are registered in The Netherlands
• You are available from October to December (there are several starting dates)
• You are available and willing to pick up the laptop in Amsterdam or Enschede
• You speak and write fluently German & English
• You want to work at least 20 hours a week
• You are able to start on the 10th of October or later

Intro

Sprechen Sie Deutsch und Englisch? Möchten Sie Erfahrungen als Kundendienstmitarbeiter bei einer Wellnessmarke sammeln? Dann werden Sie deutschsprachiger Kundendienstmitarbeiter, von zu Hause aus!

Werkzaamheden

As a customer service employee, you are contactperson for questions from the customers of the wellness brand. You enjoy talking to customers through a personal approach. Here you give the customers the ultimate experience with your creative answers. You can expect different questions, for example about the online store, products or orders. You ensure that the relaxed and pleasant shopping experience is conveyed over the phone, via email or via social media. It's your job to put a smile on the customer's face.

Arbeidsduur en werktijden

The Customer service is open from Monday to Sunday between 08:45 AM - 9:00 PM. The working hours are from Monday to Friday between 08:45 AM and 21:00 PM and in the weekend between 10:00 AM and 18:30 PM. You can choose a shift of 4, 6 or 8 hours. The schedules are based on different pools. During the application process you can express your preference for one of the following options:

• Option 1: Late shifts from Mon-Thu
• Option 2: Day shifts from Mon-Thu
• Option 3: Late shifts Mon, Fri-Sun
• Option 4: Day shifts Tue-Fri
• Option 5: Day shifts Mon, Fri-Sun
• Option 6: Late shifts Tue-Fri
• Option 7: Day and late services Mon-Fri

Day shifts take place between 08:45-18:00

Late shifts take place between 11:00-21:00

Weekend shifts take place between 10:00-18:30

You can work completely from home, but you are also welcome at the office in Amsterdam or Enschede! Where fun drinks are regularly organized.

Organisatie

The brand's customer service will be hosted by an organization that focuses on customer service for several major brands. They are known for a very personal and creative approach of their customer service. This means that you don't work with a script, but can let your creativity run wild on the answers!

You work together with international colleagues. They are based in Amsterdam and Enschede, but also have offices in 35 other countries.

Functie-eisen

• You have a BSN, Dutch health insurance and are registered in The Netherlands
• You are willing to pick up the laptop & eventually return it in Amsterdam or Enschede
• You are available for at least 20 hours
• You are service oriented
• You speak fluently German and English, if you're not sure about this then this is not the job for you
• You like to help customers in a creative way
• You are able to start on the 10th of October or later

Arbeidsvoorwaarden

• Your hourly salary is €15,- gross per hour
• In addition, you get 25 vacation days and 8.33% vacation pay
• On bank holidays you will receive 100%, on Sundays 50% & in the evening between 20:00 and 21:00 25%, on top of your salary!
• The customer service is open from 9:00 AM to 9:00 PM

Over JobBoost

JobBoost is een uitzendorganisatie met fulltime en parttime banen in heel Nederland. We werken samen met multinationals, het MKB, overheden en startups. Het is onze missie om de beste werknemers en organisaties aan elkaar te koppelen zodat ze samen verder kunnen groeien. Daarmee geven we carrières een boost en helpen we organisaties vooruit.

In onze vacatures geven we een realistisch beeld van de functie met alle nodige informatie. Onze recruiters selecteren de juiste medewerkers en blijven aanspreekpunt voor hen en voor de opdrachtgever. We houden van persoonlijk contact en doen er alles aan om medewerkers een geweldig dienstverband te bieden.

Onze stappen

1. Vul je naam, e-mailadres en telefoonnummer in
2. Wij bellen of whatsappen je om de functie met je door te nemen
3. Kom op gesprek op ons kantoor in Amsterdam, of praat met ons via Teams
4. Maak kennis met jouw nieuwe werkgever
5. Gefeliciteerd met je nieuwe baan!