Business Support Agent Kerkrade

Boston Scientific in Kerkrade is seeking a motivated Business Support Agent to support our logistics team. In this dynamic role, you will be the link ensuring that operational processes run smoothly and that our stakeholders are served efficiently. With your organizational skills and precise working methods, you will contribute to optimizing inventory management, monitoring, and communication.

As a Business Support Agent, you will work closely with our 3PL (Third-Party Logistics) warehouses to effectively manage business activities. Reporting directly to the 3PL Supervisor, you will have daily contact with external logistics partners. As the first point of contact for stakeholders, you ensure clear communication and provide support with questions or issues.

Your responsibilities include:

• Daily Operational Support: Monitor operational processes and take action as needed.
• Stakeholder Communication: Maintain an open, interactive relationship with stakeholders via phone and email.
• Inventory Management: Coordinate stock levels between our external logistics partners (3PLs) and the logistics center in Kerkrade.
• Monitoring Product Flows: Track inbound and outbound 3PL shipments, with follow-up or escalation as necessary.
• Process Optimization: Identify opportunities for improvement and implement KPIs to monitor partner performance.
• Ensure Compliance: Ensure all processes and documentation comply with regulations.
• Ad Hoc Support: Respond to unexpected requests and inquiries from the organization.

What we offer:

• Gross hourly wage of €14.26 plus a monthly allowance of €350
• Travel allowance of €0.21 per kilometer
• A full-time position of 40 hours per week
• Temporary contract via Manpower with potential for direct hire by Boston Scientific
• Pension scheme via Manpower
• Access to over 200 online training courses via the Manpower Academy

Working hours:
Monday to Friday from 9:00 am - 5:30 pm or 10:00 am - 6:30 pm

When we challenge, we progress' is the promise of Boston Scientific, a global leader in medical technology with over 35 years of experience. At the Kerkrade location, around 680 people work towards the mission of transforming lives by addressing the most critical challenges in healthcare. Boston Scientific offers you the opportunity to further develop yourself within the organization and values your well-being. Every day, you can count on a healthy lunch, free fruit, tea, and coffee, as well as a well-equipped fitness center.