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TREASURED PLACES, TREASURED MOMENTS
At YTL Hotels, we are committed to creating unique and differentiated experiences for guests staying at each of our properties. Our brand promise of Treasured Places, Treasured Moments means YTL Hotels holds itself to the highest standard, with 5-star service and operational excellence as our key drivers.
The position will be based at The Hague Marriott but will give exposure to the whole portfolio in Europe/UK.
Tasks include:
Answer guest queries about property facilities/services and room accommodations in a timely and professional manner via phone and email.
Complete and audit the accurate input of reservations (both manual input and reservation checks of direct bookings)
Complete arrival checks to ensure guest preferences have been applied, upsell o...