As a Chief Steward for the Waldorf Astoria Amsterdam, you will be responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the Waldorf Astoria True Service Standards.
To provide guests with a memorable stay experience that is personalized to their needs, throughout their stay at the hotel by ensuring that the team is responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.
Supports team members on a daily basis with any queries and issues that may arise, engages with them to ensure well-being and satisfaction. Has the responsibility to assist the management to drive and deliver positive results.
Essential functions:
Hire, train, schedule, supervise and counsel all members of the stewards department in accordance with established standards for safety, productivity and performance. Delegate dish...