Customer Relations Specialist Logistics (EN)

About the Employer:

Our client is a global leader in logistics, connecting people and businesses through smart and efficient transportation solutions. With a presence in over 220 countries and territories, DHL is not just a logistics company – it’s a brand that represents innovation, reliability, and a personal touch.

Are you the dynamic, solution-driven professional we’re looking for?

Are you ready to dive into the fast-paced world of logistics? As a Customer Relations Specialist, you will be the first point of contact for our clients, ensuring their needs are met with care, precision, and a touch of humor. Whether you’re already experienced in air freight or eager to learn, this is your opportunity to thrive in an international environment!

Every day brings something new in this role. You will:

• Manage air freight shipments from A to Z, ensuring everything runs smoothly.
• Keep clients informed about shipment statuses, delivery schedules, and rates.
• Handle documentation and invoicing with accuracy and efficiency.
• Collaborate with airlines, carriers, and colleagues across departments – both locally and internationally.
• Think ahead and suggest process improvements to make operations even smoother.

You’re the ideal candidate if you:

• Have strong communication skills in Dutch and/or English (spoken and written).
• Know how to set priorities and remain organized under pressure.
• Work accurately and quickly pick up on new systems and processes.
• Are proactive and always look for ways to improve your work.
• Bring a positive attitude and maybe even some humor to the team!

• A full-time position in day shifts within an international organization.
• Competitive salary: € 2,434 to € 3,300 gross per month, based on your experience.
• Senior in the industry? You can secure a direct contract with DHL without a temp period.
• New to the field? No worries! The goal is for you to be permanently employed after a few months.
• Benefits: travel reimbursement, 25 vacation days, 8% holiday pay, and pension contributions starting from day one.
• A role at the world’s #1 logistics provider, where your work truly matters.
• A multicultural team that values your input and gives you the freedom and responsibility to make a difference for both customers and your career!