Guest Relations

What your journey at Krasnapolsky will look like day-to-day

We are looking for a Guest Relations Employee who drives on exceeding guest's expectations. With your warm and welcoming hospitality heart, you treat every guest as a VIP and you can handle complaints like no other.

Your main tasks are:

· Creating authentic luxury moments for our guest;

· Answer and investigate the reviews on all channels;

· Rooming of the guest upon arrival;

· Support Front Office in queue handling during busy check-in / check-out times;

· Preparation, room assignment, pre-arrival, receiving, follow-up, departure, post-mail and contact person for our VIP guests (full handling as amenities, welcoming, complaints etc.).

The location of Anantara Grand Hotel Krasnapolsky Amsterdam marks the heart of the Dutch capital as it overlooks the Ro...