Customer service agent

Do you love travel and excel in communication? Join KLM in Amsterdam as a full-time German-Dutch B2T Customer Service Representative (m/f/d)! What are you going to do:

Role Overview:

As a German and Dutch-speaking B2T Customer Service Representative at KLM, you'll play an important role in supporting travel agents by answering their questions on topics like baggage policies and flight bookings. Your assistance will be provided via phone, email, and chat. You'll ensure that agents receive all the necessary information to help their clients travel smoothly, with a focus on delivering exceptional service. Fluency in German, Dutch, and English is required for this position.

Your Start at KLM:

Your journey with us begins on February 10th! In the first 8 weeks, you'll undergo a comprehensive training program, where you'll work 40 hours per week. You'll be introduced to KLM's reservation and CRM systems, and trained to become an expert in handling customer queries. You will initially focus on one product but, over time, gain broader expertise through cross-training in other areas such as social media and the Flying Blue loyalty program.

After your training, you can choose to work either 32 or 40 hours per week. The standard working hours are Monday to Friday, from 9:00 AM to 5:30 PM. If you prefer, you can also work up to two days per week remotely, providing flexibility for your schedule.

This is your chance to grow with KLM and take on a role that offers both challenges and rewards. Ready to join as a German and Dutch-speaking customer service agent? 

What we offer:

• Chance for a permanent contract;
• A travel reimbursement of €0.19 per km (max. 50 km one-way) or full public transport reimbursement;
• Numerous growth opportunities;
• An attractive hourly wage of €14.85;
• Cozy after-work events, delicious BBQs, discounts on your health insurance, pension plan, and IPB flights after one year of service!

What we ask:

• At least finished mbo level 4
• You speak and write fluent German, Dutch, and English;
• You are flexible, creative, customer-oriented, and passionate about travel;
• Ideally, you have experience in customer service;
• You are comfortable working with (complex) computer systems!

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

#multilingual

Status Open Education Level Middelbare school, MBO, HBO, Universiteit Location Amsterdam Working hours per week 32 - 40 Type of Contract Fulltime (startersfunctie), Parttime (overdag) Salary indication €14,85 per uur Responsible for Answering inquiries via email and phone in German and Dutch. Published at 03-01-2025