In this position you are responsible for the operational management of the Front Office Team and you manage Desk Managers and Receptionists. You report directly to the Front Office Manager. You ensure good communication within your own department, as well as with the other departments; together you are stronger. You are jointly responsible for making the rosters and the administrative tasks of the Front Office department. You lead your department with positive energy every day and you enjoy coaching your team members.
Your goal is to give every guest an "Extraordinary" experience;
You are always one step ahead, and you love to exceed the guests expectations. No is not an option for you;
You are a 'Natural Host' and have some years' experience as Desk Manager/Shift Leader/Supervisor. Do you have experience in a 5* hotel? Awesome!;
You are an energetic person and you are a coach to your team;