Job description
At Hilton Garden Inn Leiden we are currently looking for a Guest Service Supervisor on a fulltime basis. As Supervisor, you will supervise reception operations to ensure that all guests receive a high quality of service. The Supervisor interacts with guests and contributes to the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:
Supervise accurate and efficient reception operations including check in/out procedures
Support Team Members in handling guest requests and enquires to ensure a positive outcome
Ensure a consistent, high level of customer service
Brief your team on any events or VIP guests in the hotel that day
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct procedures regarding the acceptance of foreign curre...