As a support worker at the heart of our Amsterdam-based organization, you'll play a pivotal role in shaping the experience of our clients, directly contributing to our mission of meticulous and customer-focused service. Your daily interactions will not only require a customer-oriented mindset but also precision in handling sensitive documentation. You'll face a variety of challenges, from aiding in form completion to facilitating multilingual communication, making every day a unique opportunity to impact lives and society.
Responsibilities:- Warmly welcome clients and assist them through the identification process and form completion.
- Bridge language barriers by translating conversations between clients and service desk employees.
- Manage the administrative aspects of client processes, ensuring accuracy and efficiency.
- Collect biometric data and distribute documents, upholding our standards of service.
- Embrace the opportunity to guide and mentor host employees, contributing to our collaborative environment.
.Any questions? Call our Recruitment IND colleagues at +31 88-0045823 Wat we je bieden
- Hourly wage between €17.76 and €21.83, based on your experience
- Pension accrual from your first working day
- 8.33% holiday allowance, with 0.33% paid out net
- 8.3% year-end bonus with each salary payment
- 10.82% of your worked hours accrued as vacation hours
- Payment for national holidays you work
- Full travel expense reimbursement for public transport, €0.07 per km for car, €0.20 per km for bicycle
- Temporary 6-month contract via Start People, with the possibility of extension based on performance
- Socially engaged and leading employer within the Dutch government
- Certificate of Conduct (VOG) arranged for you
- Access to various courses and training via Skillstown
- Challenging position at the IND, available both full-time (36 hours) and part-time (32 hours)
Seeking a dedicated employee with a passion for refugee support and administrative excellence.
- Required MBO 3/4 level or equivalent
- Demonstrated interest in refugee assistance
- Fluent in Ukrainian and English
- Proficiency in Dutch is desirable
- Administrative skills and customer service experience
Located in the vibrant heart of Amsterdam, our organization stands as a beacon of diversity and innovation in the field of migration. With a mission to provide meticulous and customer-centric services, we are dedicated to fostering a society where everyone can find their place and feel at home, anchored by our core values of inclusivity and respect.
What sets us apart? Our commitment to pioneering projects, community engagement, and a robust focus on employee development. We invest in your growth through a variety of courses and training, aiming for a harmonious work-life balance that nurtures both professional and personal aspirations.
Can you envision yourself contributing to our socially significant mission and flourishing in a nurturing work environment?
€ 17.76 - € 21.83 per uur