Senior VoIP Engineer

We have an amazing opportunity for a knowledgeable Cisco VOIP Engineer who should have at least 5 years of experience with Cisco Collaboration architecture, design and implementation experience in complex mid to large corporation or service provider infrastructures. You are able to determine the impact of known and anticipated business needs upon system configurations in use. Research, evaluate, design, and propose fitting solutions to meet business needs cost effectively and in accordance to standards.

Our world-leading, fully integrated agriculture network connects producers and consumers to supply sustainable, traceable and quality-controlled agricultural products. With our talented people, decades of experience and diverse capabilities, we offer innovative solutions to open pathways and create value for customers through our supply chains. As a responsible long-term business, we will continue to invest in and develop our network, allowing us to meet the needs of a growing world. Together, we are stronger and achieve more.

This vacancy is part of our Global IT Headquarters, located in Rotterdam, The Netherlands. We have more than 250 IT employees in Rotterdam.

You will be a member of team IT Infrastructure which is part of the Global IT Operations department.

Main responsibilities:

• Manage Cisco Voice technologies 
• Perform system administration on complex enterprise telecommunications systems, including the Cisco products mentioned above. 
• Troubleshoot, analyse, and resolve telecommunications systems errors and problems. 
• Implement new telecommunications voice systems and voice network services and upgrades to existing systems and services. Produce test plans for implementations and upgrades, and ensure quality by performing thorough testing. Participate in business continuity planning and testing. 
• Apply knowledge of telecommunications voice technologies to identify and provide solutions for business needs. Work with various business groups to understand future/growth needs, translate these needs into requirements, and contribute to the design of supporting solutions. 
• Perform capacity planning and reporting, and operational system maintenance tasks including patching and proactive resets and reboots to ensure maximum operational efficiency. 
• Develop, document, and maintain configuration standards and operating procedures for telecommunications voice systems and voice network. 
• Provide technical guidance, mentoring, and cross-training.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems; 
• Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes; 
• Writing business cases for implementing new project / tool and create improvement proposals towards Management within area of expertise; 
• As part of the larger global infrastructure operations community, ensure a stable IT platform for the company

Viterra is an exciting and challenging place to work, with many opportunities to develop your skills and your career. For this position, we are looking for someone who is:

• Pro-active, flexible and can work under pressure;
• Has a broad interest in and knowledge in VoIP technologies in the field;
• Able to prioritize and has analytical and creative problem-solving abilities to resolve security issues in a dynamic environment;
• Able to chase, follow up, report and escalate on the progress of resolutions of outstanding issues within field offices
• Possess strong English and Dutch skills (spoken and written).
• Recognizes our 5 core values of safety, entrepreneurialism, simplicity, responsibility and openness;
• Eager to develop understanding of the workings of a complex commodity business.

In this responsible and accurate role, we require: 

• Bachelor/Master or equivalent in Information Technology or other relevant field;
• Minimum of 5 years of experience in a similar position;
• Demonstrated skills in Cisco Voice technologies using following Product technologies: 
• Cisco Unified Communication Manager 14 and higher. 
• Cisco Unity Connection 14 and higher. 
• Cisco Meeting Server. 
• Cisco Expressway Integration for Business to Business communication and Mobile Remote Access 
• Cisco integration with Microsoft Teams • Voice Gateways ISR (ISDN, SIP, CUBE, MTP). 
• Call Admission Control and Bandwidth Management. 
• Cisco Audio, Audio/Video and Telepresence Endpoint portfolio
• Perform system administration on complex enterprise telecommunications systems, including the Cisco products mentioned above. 
• Troubleshoot, analyse, and resolve telecommunications systems errors and problems. 
• Implement new telecommunications voice systems and voice network services, and upgrades to existing systems and services. Produce test plans for implementations and upgrades, and ensure quality by performing thorough testing. Participate in business continuity planning and testing. 
• Perform capacity planning and reporting, and operational system maintenance tasks including patching, and proactive resets and reboots to ensure maximum operational efficiency. 
• Develop, document, and maintain configuration standards and operating procedures for telecommunications voice systems and voice network. Experience with the following would be a bonus: 
• Relevant industry certifications (CCIE Collaboration, CCNP Collaboration, MS-721, etc.). 
• Cisco UCS hardware. 
• Telecomsoftware Samwin Contact Center Suite 
• Imagicle Digital Fax Solution 
• Akkadian Provisioning Manager 
• Cisco WebEx video collaboration, online meeting, web conferencing and videoconferencing application. 
• Knowledge of Microsoft Teams online meeting platform 
• Knowledge of audio and video technology for distributed IP TV and Windows Media Services. 
• Microsoft Active Directory / LDAP, SQL Server, Exchange, Server 
• VMWare ESXi