Front Office Manager @ Via Amsterdam
As Front Office Manager at Via Amsterdam, you'll lead a young, dynamic, and experienced team within our Rooms department. Your key responsibility is to ensure the smooth and efficient operation of our vibrant Front Office, where we welcome and check in/out up to 1,000 guests daily. Our guests are as diverse as the city itself - from backpackers and families to couples celebrating anniversaries, stag and hen parties, school groups, and more.
You'll oversee both the day and night reception teams, supported by two Front Office Supervisors and a Night Manager. In total, the team comprises 12-15 dedicated Via employees - we pride ourselves on not outsourcing staff. Additionally, the Culture & Events Hosts also report into you, making you a key player in connecting the guest experience with the vibrant energy and social atmosphere that defines Via. You'll also work closely with the Executive Housekeeper and benef...