Customer support vacatures in Berlin

We are in the business of better. Not just better technologies, but better innovations to improve society.

The senior Microsoft 365 Global Administrator is responsible for supporting efforts to maintain the stability of the enterprise Microsoft 365 (M365) tenant and related systems (e.g. Collaboration tools, Telephony, Anywhere 365, Video conference, SharePoint, Exchange, Microsoft Teams, Microsoft Teams integrations, etc.) in service of key business functions. The primary area of responsibility for this position will be administering and maintaining M365 services, as well as providing engineering level support for end user and/or customer issues, at the direction of the M365 area technical lead. This includes, but is not limited to, coaching the offshore team, execution of daily maintenance tasks, generating reports, analyzing and summarizing system alerts, remediation of issues, incident management responsibilities, as well as the duties described below.

Responsibilities:

• Act as the M365 Lead in providing daily administration and operational support for the enterprise M365 environments.
• Manage and maintain the Microsoft 365 environment, ensuring optimal performance and security.
• Oversee hybrid Exchange environments, including configuration, migration, and troubleshooting.
• Administer and configure SMTP services to ensure reliable email delivery.
• Utilize Microsoft Purview for data governance and compliance management.
• Integrate M365 with various applications and services, ensuring seamless operation.
• Utilize automation, scripting, and/or bots to drive continuous improvement in the User Experience & Collaboration area.
• Be a subject matter expert, with a willingness to readily share knowledge with other team and organization members.
• Work to maintain platform and process adherence to relevant compliance requirements.
• Maintain consistent, quality documentation for the administration and operation of M365 systems, including topologies, configuration details, run-books, and recovery processes.
• Evaluate and make recommendations on new Microsoft technologies, assisting in the development of future strategies for M365 products and services.
• Accurately document all work performed through the service management system including details and outcomes.
• Engage with team members in efforts to prevent and eliminate service failings and to offer up solutions to improve the customer experience.
• Monitor system performance, identify issues, and implement solutions to enhance efficiency.
• Collaborate with IT teams to develop and implement best practices for M365 administration.
• Provide technical support and training to end-users as needed.
• Stay updated with the latest M365 features and updates, and implement them as appropriate.

Creating Secure Connections and Infrastructure for a Smarter World, our client makes products and environments safer, more sustainable, and more secure with innovative connectivity and edge processing solutions for a smarter world. They provide High Performance Mixed Signal and Standard Product solutions that leverage its leading RF, Analog, Power Management, Interface, Security and Digital Processing expertise. These innovations are used in a wide range of automotive, identification, wireless infrastructure, lighting, industrial, mobile, consumer and computing applications. A global semiconductor company with operations in more than 35 countries, over 45.000 employees and a revenue of over $10 billion. We are in the business of better. Not just better technologies, but better innovations to improve society. As the world leader in secure connectivity and processing solutions for embedded applications, they are solving the world's most complex technology challenges to accelerate business innovation, enhance how we work, and advance how we live. Ready to create a smarter world?

You will be employed by YER and seconded to our client. We offer:

• Good employee benefits
• Challenging assignments
• Excellent guidance from your consultant and YER's back office
• Development opportunities, including the YER Talent Development Programme with a personal coach
• Intensive support for international candidates (including Dutch lessons, tax-return and accommodation assistance)
• Cooperative and results and relationship-driven
• Friendly atmosphere and open culture
• Community/network with other technology professionals from a variety of multinationals
• Events and master classes with interesting speakers and attractive companies

Complexity of the role

• Alignment with many stakeholders, both internal and external.
• Constantly changing environment (Merger and Acquisitions, New Services, change Service provider, new IT Integrated Services Management model).
• Balancing customer satisfaction with global standards.
• Working within a multi-cultural & international organization.
• Alignment with other areas (globalization).
• Influencing without hierarchical authority.
• Continuous alignment with global & local services.
• Planning of activities: longer-term activities versus ad-hoc (escalations).

Job Qualifications

• Bachelor's or master's degree in Computer Science, Information Systems, or a related field.
• Minimum of 5 years of experience as a Microsoft 365 Global Administrator.
• Significant hands-on experience in administering large M365 (Office, Exchange, SharePoint, MS Teams, Azure AD, Intune), Exchange hybrid environments.
• Knowledge of M365 support technologies including but not limited to, Active Directory, Powershell, Active Directory Federation Services (ADFS), Azure Active Directory, Conditional Access Policies.
• Microsoft M365 administrator certifications.
• Capable of developing, modifying, and troubleshooting advanced PowerShell scripts in support of automation and system administration.
• Strong understanding of IT security principles and practices.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Relevant certifications (e.g., Microsoft Certified: Enterprise Administrator Expert) are a plus.

Soft skills

• Result oriented: transfers goals and objectives into results, can realize targets efficiently and effectively.
• Technology oriented: understanding technology and developing clear roadmaps and solutions, designing modular architectures.
• Learning ability: anticipates (potential) future demands and wishes, has the capability and motivation for advanced professional and personal development.
• Persuasiveness: is able to influence other people by using a mix of persuasive power, personal preponderance and subtle tact and diplomacy.
• Ability to form judgements: is able to assess data and (potential) situations based on logical, context sensitive criteria.
• Communicative skills: able to express ideas effectively in individual and group situations (including non-verbal communication); adjusting language or terminology to the characteristics and needs of the audience, and the ability to listen effectively to others and give constructive feedback to others.