What your journey at Krasnapolsky will look like day-to-day
We are looking for an Assistant Front Office Manager who always maintains the overview with the highest standards of service. In this role, you'll oversee all check-ins, check-outs, and guest interactions. As Assistant Front Office Manager you are responsible for leading, coaching, training and motivating your team. In addition, you know how to approach guests and through your authenticity you give each guest a unique feeling by creating Authentic Luxury moments.
Your main responsibilities are;
Ensuring smooth daily operations of the Front Office;
Handling guest complaints and resolving issues;
Coordinating with other hotel departments to ensure guest satisfaction;
Monitoring KPI's and making adjustments when necessary;
Assisting guests with check-in and check-out procedures;
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