Life is a journey. Live it well - with Swissôtel.
At Swissôtel Hotels & Resorts, we're more than just a place to stay. Nestled in the world's most vibrant destinations, we offer guests authentic Swiss hospitality infused with thoughtful design and local culture. Our commitment to sustainability and social responsibility means we don't just welcome travelers, but that we care deeply for the communities we call home.
Swissôtel Amsterdam, a proud member of the luxury Accor Hotels family for over 9 years, boasts 114 elegant rooms and suites.
Note: This role can only be parttime due to our CLA (Collective Labour Agreement). You can only work 140 nights per 52 consecutive weeks (1 year).
Join our team as a Night Receptionist at our prestigious hotel in the heart of Amsterdam. As the primary point of contact during overnight hours, you will ensure a safe, smooth, and welcoming environment for all guests while delivering warm, authentic, and unforgettable service.
We're looking for a calm, reliable, and guest-focused professional with true hospitality DNA to represent our hotel throughout the night. In this role, you will ensure an exceptional guest experience from late check?'ins to early check?'outs and everything in between.
Your responsibilities will include:
- Welcoming guests arriving late in the evening or during the night, ensuring a warm and reassuring atmosphere
- Handling check?'ins and check?'outs efficiently, including all paperwork, payments, and system updates
- Managing night-time guest inquiries and requests with professionalism and courtesy
- Supportin our Night Manager with night audits (if needed) and ensuring the accuracy of daily financial and operational reports
- Monitoring the security of the property, conducting walk-throughs, and reporting any irregularities
- Addressing and resolving guest issues promptly, maintaining a calm and solution-oriented approach
- Providing information about hotel services, transportation options, and nearby late?'night amenities
- Ensuring compliance with hotel procedures, safety protocols, and night-time operational standards
Qualifications
Previous experience as a Front Office Agent or in a similar role is a plus, however a passion for hospitality, guest service, and eagerness to learn are essential
- Experience with night shifts would be an advantage
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus
- Strong customer service orientation with a friendly and professional demeanor - hospitality should be in your DNA :)
- Proficiency in hotel management software and property management systems; Opera or Opera Cloud experience is a plus
- Ability to multi-task and work efficiently in a fast-paced environment
- Excellent problem-solving skills and attention to detail
- Basic accounting and cash handling skills
- MBO/HBO level of education preferably hotel management or related field
- Preference for working during the nights
Why Swiss?
Work within a highly motivated and enthusiastic team at one of the best-operating hotels in Amsterdam
- Receive a competitive salary in line with the Collective Labour Agreement in the Netherlands (Scale V)
- Opportunity to expand your earnings with our uncapped incentive program based on your up-selling and walk-in sales
- 8% gross holiday allowance (accrued monthly), paid out in May every year
- 25 vacation days per calendar year on a full-time basis
- Travel allowance of maximum €150,- per month
- Be part of Accor's employee benefit system and enjoy discounted rates (including family and friends) all around the world together with discounts on F&B (you will receive a personal card to enjoy these benefits)
- Refer a friend system that gets you 200€ per referral after their probation period; paid out next month
- Enjoy yearly staff parties and team-building activities to support team cohesion
- Access to a great Learning & Development e-learning platform developed by Accor "Learn your Way" supporting your onboarding, professional, and personal development
- Want to power your career? - Through Accor Academy you can further your skills with discounts on courses from eCornell and internal Instructor Led Training on leadership, hospitality, and more :)
- For every year you stay with us you receive an Anniversary Voucher for 2 complementary days at any Swissôtel around the world.
- Growth opportunities within our hotel and Accor with our internal refferal system