Are you fluent in both Dutch and English and passionate about helping people? DigiKey is looking for a Bilingual Customer Service Representative to support our Dutch and English-speaking customers. In this remote position, you will play a vital role in ensuring a positive customer experience by assisting with orders, addressing inquiries, and providing after-sales support.
Key Responsibilities:
Handle inbound calls and emails from Dutch and English-speaking customers.
Assist customers with order placement, product information, and general inquiries.
Provide effective solutions for after-sales support and resolve customer concerns.
Collaborate with internal teams to ensure timely and accurate responses.
Maintain accurate customer records and documentation.
About Concentrix: Concentrix is a global technology and services leader that powers the brands of the future. Operating in over 70 countries, Concentrix helps well-known brands—ones you use every day—enhance their businesses through technology and integrated solutions. With a strong focus on personal development and employee support through training and technology, Concentrix offers excellent career growth opportunities across industries like tech, finance, and healthcare. If you’re looking to grow and be inspired, this is the place to make a real impact.
About DigiKey: DigiKey is a global leader in the distribution of electronic components and automation products, known for providing innovative solutions and exceptional customer service. With a commitment to delivering a seamless customer experience, DigiKey supports engineers, designers, and makers worldwide by offering a vast inventory, fast delivery, and advanced technical resources. Join a company that values teamwork, growth, and innovation.
Wie ben je?Fluency in both Dutch and English (written and spoken);
Strong communication and problem-solving skills;
Customer-focused mindset with attention to detail;
Residence in or near Enschede, Hengelo, Almelo, Haaksbergen or surrounding areas;
Availability to work 32-40 hours per week between monday - friday.
Olympia offers you meaningful work with opportunities for growth and self-development. Additionally, you can expect the following:
- An hourly wage of €14,58 excluding bonuses (8% vacation pay);
- Hybrid work model: 60% from home and 40% at the office;
- No weekend work, so you always have weekends free.
- Pension scheme;
- A temporary contract with the prospect of a permanent position, with the intention of a long-term collaboration;
- Travel allowance from 10 km;
- A stimulating and educational work environment;
- Paid training to develop you into the best customer advisor.
€1458.00 - €1458.00 monthly