As a customer service employee, you and your colleagues are responsible for the daily contact with customers and publishers from German-speaking countries, mainly for book and magazine series. You are also the first point of contact for customers and are actively involved in solving questions.

• Management of all customer communication via e-mail and telephone;
• Recording appointments, requests, orders and follow-up of both customers and publishers;
• Ensures internal communication in order to properly handle customer requests;
• Responsible for the complete handling of customer files.