Customer service representative vacatures in Schiphol

Customer Service Representative What you can expect from us

Are you a communicative and service-oriented professional with a passion for customer satisfaction? We are looking for a Customer Service Representative to strengthen the team. In this role, you will be the first point of contact for customers and ensure that their questions and needs are handled quickly and efficiently. You will work in a dynamic environment where every day is new and challenging.

This position is with a leading logistics company specializing in providing efficient and reliable solutions for its customers. The focus is on optimizing the supply chain and improving operational processes to deliver excellent service. The team of experienced professionals collaborates daily on innovative strategies and solutions, from warehousing to transportation.

Your workday begins with a fresh cup of coffee at 8:30 AM. At 9:00 AM, you check your inbox to see which emails have come in. You might see some urgent shipment requests that you immediately address. With your proactive attitude, you handle each email quickly and efficiently.

After responding to the emails, you will start working on invoicing and processing the purchase and sales rates in the files. You also arrange transportation shipments with various couriers to ensure everything runs smoothly. Before you know it, time flies by, and it's already time to head home!

Responsibilities:

• Organizing transport, including booking trucks and couriers.
• Preparing invoicing by processing purchase and sales rates in files.
• Actively contributing ideas for improvements in customer service processes.
• Handling complaints and ensuring a positive customer experience.
• Reporting customer feedback and trends to management.

Qualifications:

• A proactive and customer-oriented attitude.
• At least MBO-level education and experience in customer service and/or logistics.
• Proficiency in English, both spoken and written.
• Strong communication skills and a team player.
• Flexible and resilient under pressure, with a hands-on mentality.
• Willingness to work occasionally on weekends.

Benefits:

• Opportunities for professional development and career growth.
• A friendly work atmosphere with an enthusiastic team.
• A dynamic work environment in Hoofddorp, close to public transportation.