As Senior Field Service Engineer your primary responsibility is to coordinate the European Technical Service activities, and contribute to the development and execution of the European Technical Service strategy. Besides managing and guiding the Field Service Engineers, you also participate in the team yourself by providing competent technical product support at customer locations all over Europe. Your key repsonsibilities:
- Coordinate complex purchase and installation of analytical systems at the customer site, including system setup, user training, and qualification;
- Customer technical support including resolving complex troubleshooting, repairs and maintenance;
- Coordinate onsite measurement projects in collaboration with Sales and Laboratory staff;
- Participate in change reviews related to critical issues, and approving quality docume...