Customer support representative vacatures in Tilburg

To support the growth in projects and technology development, we are seeking a well-qualified Prototype and Plant Support Engineer to work within our creative team in an innovative, fast moving and demanding environment.

You are part of the Prototype and Plant Support (PPS) team within the Embedded Engineering Support organization. You will play a crucial role in the successful rollout of software to the customers of Embedded Engineering like Vehicle Testing, PACCAR Production Plants all over the globe and Aftersales. To support successful validation on vehicle level of the software releases created by the Data Set Management Team, the PPS team creates vehicle specific releases to make sure the software content matches the vehicle specification. These software releases can be delivered in the form of engineering files, delivery of component releases in the DAF Mainframe, or delivery of pre-programmed control units to the test engineers. At the unfortunate moment of issues or challenges arising in production due to possible software malfunction, PPS team is the first line of contact to support root cause investigation and management of issue resolution. This line of support consists of on the spot logging of vehicle data; researching software documentation and requirements to assess the severity and possible root cause of the issue; contacting stakeholders to align, inform and trigger following actions to solving it. Similarly, the PPS engineer can support on site at the customer, investigating and evaluating issues reported by the DAF Aftersales department. Overall, you are responsible for the successful roll-out to vehicle testing and to minimalize the turn-around time on issues reported by the customers of the DAF Embedded Engineering department.

You are working on multiple projects simultaneously where a wide variety of technologies is applied. You will work with closely with System Owners, Software Engineers, Verification Engineers, Production Engineers, After sales representatives, and managers of different departments all over DAF.

DAF Trucks N.V. In Eindhoven is part of PACCAR Inc., one of the largest players worldwide in the truck industry. In addition to DAF, the American truck manufacturers Kenworth and Peterbilt are also part of PACCAR. Within PACCAR, the DAF Embedded Engineering department is the competence center for development of embedded systems. These systems control the engine, the exhaust gas cleaning system, and various cabin and chassis systems.

Our engines and trucks are best in class products in the transportation world; always being driven by our design philosophy "environmentally friendly products with best cost-effectiveness and highest reliability for our customers". As a global operating company we offer optimal opportunities to contribute to our success in a multicultural team.

YER Technology offers you the possibility to become employed as Automotive Professional and to combine challenging assignments with an excellent career with perspective on a fixed contract at YER Technology or our client DAF Trucks. The following conditions are applicable:

• Attractive (fixed) salary commensurate with knowledge and experience
• 25 holidays per year & 8,33% holiday allowance
• A contract for a definite or indefinite period at a financially robust organization
• Travel expense reimbursement or leased vehicle
• Good pension scheme
• Overtime will be compensated in payment of wages or time-for-time
• Committed to a good balance between work and private life
• An open culture and clear communication
• A Service Desk ready to answer all your practical questions

• Technical education on college/university level in Mechanics, Automotive, Electronics or comparable
• Multiple years' experience in the Automotive work field
• Experience with Vector tooling is and familiarity with tools used within DAF such as Mainframe; TeamCenter; MatLab; CDT; ATI Vision and Vector eASEE is an asset
• Knowledge of automotive systems as overall, heavy-duty is an asset
• Knowledge of embedded software and vehicle networks, automotive embedded software applications and datasets

Skillset

• Team Player: able to work effectively with diverse Engineering teams, committed to relationship building with Colleagues and stakeholders.
• Good planning and communication skills
• Knowledge of the Dutch language is an asset
• Result driven attitude, self-supporting, hands-on
• Good communication skills
• Able to work under pressure
• Preference to work in the office environment
• Flexible, willing to work outside regular working hours (occasionally) and outside Eindhoven (1 to 2 times a year)