In this role, you will be responsible for ensuring seamless communication between the company and its clients, while providing technical and operational support throughout the product lifecycle. Your expertise will contribute to maintaining high service standards and driving improvements across various stages of product development and customer engagement.
- Customer Liaison: Serve as the key contact between our organization and clients, ensuring all customer needs are addressed proactively and that Service Level Agreements (SLAs) are consistently met throughout the system's lifecycle, from initial deployment to end-of-life.
- Technical Assistance: Provide phone and email support for system-related issues, including troubleshooting, handling complex spare part matters, installation support, reviewing technical documentation, and managing all customer inq...