The Specialist IT Field Service will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.
This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach, requiring you to deal with support queries covering applications, workplace and infrastructure services.
Key Responsibilities
- Provide support that consistently meets or exceeds Customer expectations;
- Collaborate with the local contact person to solve issues if there is no Field Support Engineer on site. </...